Category: High Level Trouble Shooting

Knowledge Base (KB44-20150917-03)

Challenge / Problem: Detainee isn’t showing up on the Active Detainee list. It’s possible that the detainee has been entered under two different numbers. Try searching under the last name using the “Search for Detainee” option. You’ll want to look under both lists, “Detainee Information” and “Released Detainee View” to determine which detainee number is […]




Knowledge Base (KB44-20150617-01)

Challenge / Problem: Users will get an “Access Denied” notification when trying to complete a Progress Note that they have previously been able to complete with no errors. Solution: Check the address bar in the browser to make sure it’s HTTPS:// and NOT HTTP://. The “S” must be present for the secured site. Published: 06/17/2015 […]




Knowledge Base (KB44-20150617-02)

Challenge / Problem: Offline MAR does not sync and gives the following error: Solution: Call the Help Desk. Users need to be synced again by the EMRAdmin account. Published: 06/17/2015 11:09 AM Resolved: 2014




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