Challenge / Problem: Detainee isn’t showing up on the Active Detainee list. It’s possible that the detainee has been entered under two different numbers. Try searching under the last name using the “Search for Detainee” option. You’ll want to look under both lists, “Detainee Information” and “Released Detainee View” to determine which detainee number is […]
By: admin Category: High Level Trouble Shooting
Challenge / Problem: Users will get an “Access Denied” notification when trying to complete a Progress Note that they have previously been able to complete with no errors. Solution: Check the address bar in the browser to make sure it’s HTTPS:// and NOT HTTP://. The “S” must be present for the secured site. Published: 06/17/2015 […]
By: admin Category: High Level Trouble Shooting
Challenge / Problem: Offline MAR does not sync and gives the following error: Solution: Call the Help Desk. Users need to be synced again by the EMRAdmin account. Published: 06/17/2015 11:09 AM Resolved: 2014
By: admin Category: High Level Trouble Shooting
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