Support

This Customer Support Guide details our support services, contact information, and best practices for contacting support to ensure quick response and issue resolution.

The DetainEMR Web site (http://www.DetainEMR.com) provides a wealth of information at your fingertips. Refer to the following online resources before you contact DetainEMR Customer Support.
In addition to the above Web site supports, DetainEMR has phone support services. Call center operates a 24 hour/7 day-a-week telephone, email & remote support service that is staffed to handle any issue or question for the EMR system that we have developed and support. Phone calls are handled directly by our knowledgeable staff ensuring a quick and accurate response.

Call-Center : 309-691-9300 (24/7 Support line)

Support

Frequently Asked Questions

If you have questions, please refer to our knowledge base.

Guided Learning

Learn DetainEMR by watching video tutorials. We have many videos to learn from and you are welcome to request new videos.

Printable Documentation

If you want training manuals to print, visit this section to obtain the information.

Submit Support Ticket

If the data above is not helping resolve issues observed a tech will be able to help with the problem.

Setup Permanent Remote Access

The most efficient method for our support specialist to troubleshoot, maintain, and update your system with the latest software.

Start Temporary Remote Session

The fastest way for a support specialist to connect to your computer and troubleshoot, ask your tech for a code.