Support
This Customer Support Guide details our support services and contact information for issue resolution.
Please refer to the following online resources before you contact DetainEMR Customer Support.
If you have questions, please refer to our knowledge base.
If the data above is not helping resolve issues observed a tech will be able to help with the problem.
Learn DetainEMR by watching video tutorials. We have many videos to learn from and you are welcome to request new videos.
Regular review and testing of our EMR Downtime Protocol allows staff to remain confident and prepared with offline access to EMR information, even during unexpected system outages.
If you want training manuals to print, visit this section to obtain the information.
The fastest way for a support specialist to connect to your computer and troubleshoot is to ask your tech for a code.
Call-Center : 309-691-9300 (24/7 Support line)
DetainEMR has phone support services. Call center operates a 24 hour/7 day-a-week telephone, email & remote support service that is staffed to handle issues or questions for the EMR system that we have developed.
Phone calls are handled directly by our knowledgeable staff for a quick and informed response.